Terms & Conditions

VACANZAH SYSTEM Terms of Use This electronic record represents a legal document that serves as our Terms of Use and it governs the legal terms of our application, sub-domains, and any associated web-based and mobile applications (collectively, "Website" or “Application”), as owned and operated by VACANZAH LIMITED, as well as the subsequently acquired reservation services (hereinafter referred to as "the Service"), accessed through our Application. Any physical or digital signatures are therefore not required. By continuing usage of the Application, you hereby expressly consent to be bound by these Terms of Use and access of the Application and you willingly accept any future amendments and additions to this Agreement, without any specific notice to you, as may be published from time to time at [www.dingahhomes.com], www.vacanzah.com or otherwise through the Application. In the event you do not accept any of the Terms of Use contained herein, then please do not use this Application or offer any of the Services provided by this application. PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR APPLICATION AND/OR USING OUR WEBSITE. Pursuant to your compliance with these Terms of Use, Vacanzah Limited grants you a limited, revocable, non-exclusive, non-transferrable, no sublicensable license to: (a) access and use the Application(s) on your personal device(s) solely in connection with your use of the Services; and (b) access and use any content, information and any related materials that may be availed or offered through the Services, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Vacanzah Limited and it’s APPLICATION’s licensors. General Terms and Conditions: The Services constitute an electronic platform that allows users of Vacanzah website provided as part of the Services to organize and schedule, real estate services and hotel listing and reservations under Dingah Homes, business loyalty management system under Vacanzah and transportation services with independent third party service providers of such services, including independent third party transportation providers and independent third party logistics providers through Dingah Motors website. The Services are made available solely for your personal, non-commercial use. YOU ACKNOWLEDGE THAT VACANZAH DOES NOT PROVIDE TRANSPORTATION OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER OR TAXI COMPANY AND THAT ALL SUCH TRANSPORTATION OR LOGISTICS SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS AND SERVICE PROVIDERS WHO ARE NOT EMPLOYED BY VACANZAH LIMITED; YOU ACKNOWLEDGE THAT VACANZAH LIMITED DOES NOT OWN ANY ACCOMODATION FACILITY OR PROVIDE SUCH SERVICE, BUT PROVIDE A SERVICE ON COMMISSION BASIS LINKING THE CLIENT TO THE HOTELS OR HOMES UNDER OUR HOLIDAY HOMES PLATFORM. YOU ACKNOWLEDGE THAT VACANZAH LIMITED DOES NOT OPERATE THE BUSINESSES THAT PROVIDE THE DISCOUNTS AND FREEBIES BUT ONLY COMMUNICATE TO CUSTOMERS WHAT HAS BEEN PROPOSED BY THESE BUSINESSES UNDER OUR VACANZAH PLATFORM. YOU ACKNOWLEDGE THAT VACANZAH LIMITED HAS NOT EMPLOYED THE AGENTS WHO HAVE SUBSCRIBED TO BE AGENTS IN ITS SYSTEM, AND THEY ARE SORELY INDEPENDENT AGENTS AND ANY ACTIONS CARRIED OUT BY THEM, VACANZAH LIMITED WILL NOT BE LIABLE FOR THEIR ACTIONS. AND/OR VACANZAH LIMITED WILL NOT BEAR ANY RESPONSIBILITY OR LIABILITY ARISING OUT OF ANY SERVICES PROVIDED TO YOU BY SUCH THIRD PARTIES. 1. Définitions All of the defined and capitalized terms in these terms of use will have the meaning assigned to them here below: “Account” refers to the account created by the Customer on the Application to become the member Of Vacanzah. “Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies, directions, directives and orders of any governmental authority, tribunal, board, or a court of Rwanda. “Application” shall mean the systems developed by Vacanzah Limited, being www.dingahhomes.com, www.vacanzah.com, www.dingahmotors.com . “Authorized Service Provider” shall mean and include such third party individuals and Service Providers who hold valid accounts within the system to provide services. "Customer/ You" means a person who has agreed to our terms and conditions and has an Account on the Application and is a consumer of the services. “COMPANY/ We/ Our/ Us” means VACANZAH LIMITED, a company registered under the Companies Act of Rwanda. “VACANZAH SYSTEMS” means www.dingahhomes.com, www.vacanzah.com, www.dingahmotors.com . “Original ID” shall mean Your current National Identification Card Number or Passport Number, an active and valid email id, your telephone number including mobile number and your postal address or physical location the same being registered with Us by You for using and accessing any of the systems. “Registration Data” shall mean and may include the present, valid, true and accurate name, Original ID, Email ID, telephone number age and such other information as may be required by VACANZAH SYSTEMS from time to time, provided by the Customer at the time of registration on the Application. “Ride” shall mean the travel in the Vehicle by the Customer from the Pick Up point to the Drop point, facilitated through the Application. “Service(s)” means real estate services, logistics, reservations and marketing. “Service Provider(s)” shall mean a Service Provider or third party being an Authorized business offering services or products through the Vacanzah Systems. “VACANZAH LIMITED” means the legal entity who own the proprietary information in the application. "You", “Your or “Yourself” shall mean reference to the Customer accessing the Application and your Email address, telephone number and location the same being registered with Us by You for using and accessing the VACANZAH Systems. 2. Legal Compliance • You agree to comply with all applicable domestic and international laws, statutes, ordinances, and regulations regarding your use of our Applications. • The Company reserves the right to investigate complaints or reported violations of our Terms of Use and to take any action we deem appropriate, including but not limited to canceling your Account, reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to your profile, email addresses, usage history, posted materials, IP addresses and traffic information, as allowed under our Privacy Policy. 3. Eligibility You will be "Eligible" to use the Services only when You meet all of the following conditions: • You have attained at least 18 (eighteen) years of age. • You are competent to enter into a contract under the Applicable Laws. • You have a valid registered mobile number • You agree to comply with our terms and conditions of use. • You agree to register payment in full by one of Vacanzah Limited accepted means of payment for any services provided by any Service Providers connected to you through the VACANZAH SYSTEMS; • If You are not Eligible, please immediately abandon any and all attempts to register with Us or use Our Services. • You acknowledge that We rely completely on the information provided by You and We shall not be held liable if You or anyone who uses Your Account to access the Services on the Application is not Eligible to use the same. • You promise that all information and details provided by You to Us are true, accurate and up-to-date in all respects and at all times. • You will not use the Application for any unlawful purpose; in any way that interrupts, damages, impairs or renders Vacanzah Limited less efficient; to transfer files that contain viruses, trojans or other harmful programs; to access or attempt to access the accounts of other users or to penetrate or attempt to penetrate any security measures; to disseminate any content which is defamatory, obscene, or may have the effect of being harassing, threatening or abusive to an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise, promote, or conduct research for third party or your own products or services. • You will refrain from doing anything which we reasonably believe to be disreputable or capable of damaging our reputation. • You will treat Service Provider(s) introduced to you through Vacanzah Systems with respect and not to cause damage to their business. 4. Intellectual Property • The Company alone (and its licensors, where applicable) shall reserve all right, title and interest, including all related intellectual property rights, in and to the Application and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by You or any other party relating to the Software or the Service. • The Application may contain our service marks or trademarks as well as those of our affiliates or other companies, in the form of words, graphics, and logos. Your use of the Application does not constitute any right or license for you to use such service marks/trademarks, without the prior written permission of the corresponding service mark/trademark owner. • The Application is also protected under international copyright laws. The copying, redistribution, use or publication by You of any portion of the Application is strictly prohibited. • Your use of the Dingah Systems does not grant you ownership rights of any kind in the Application. 5. Third Party Relations • The Application may contain links to third party websites. These links are provided solely as a convenience to you. By linking to these websites, we do not create or have an affiliation with, or sponsor such third-party websites. The inclusion of links within our Website does not constitute any endorsement, guarantee, warranty, or recommendation of such third party websites. The Company has no control over the legal documents and privacy practices of third party websites; as such, Your access of any such third party websites is at your own risk. • During use of the Application and Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of aforementioned third party service providers, advertisers or sponsors showing their goods and/or services through the Application. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between You and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. • The Company provides the Application and Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third party providers. • The Company may rely on third party advertising and marketing supplied through the Account or Service and other mechanisms. By agreeing to these terms and conditions you agree to receive such advertising and marketing. If you do not want to receive such advertising you should notify us in writing. The Company may compile and release information regarding you and your use of the Application or Service on an anonymous basis as part of a customer profile or similar report or analysis. You agree that it is your responsibility to take reasonable precautions in all actions and interactions with any third party you interact with through the Service. 6. Indemnification By entering into this Agreement and using the Application or Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party's parent organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including legal fees and costs) arising out of or in connection with: • your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referenced herein; • your violation of any rights of any third party, including Service Providers arranged via the Service or Application, or; • your use or misuse of the Software or Service. 7. Disclaimers • The company makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy or completeness of the Service or Application. • The company does not represent or warrant that: I. the use of the Service or Application will be secure, timely, uninterrupted or error-free or operate in combination with any other hardware, software, system or data; II. the Service or Application will meet your requirements or expectations; III. any stored data will be accurate or reliable; IV. the quality of any products, services, information, or other material purchased or obtained by you through the Service will meet your requirements or expectations. V. errors or defects in the Service or Application will be corrected, or VI. the Service or the server(s) that make the service available are free of viruses or other harmful components. • The Service and Application is provided to you strictly on an "as is" basis. All conditions, representations and warranties, whether express, implied, statutory or otherwise, including, without limitation, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third party rights, are hereby disclaimed to the maximum extent permitted by applicable law by the Company. • The Company makes no representation, warranty, or guaranty as to the reliability, safety, timeliness, quality, suitability or availability of any services, products or goods obtained by third parties through the use of the Service or Application. • You acknowledge and agree that the entire risk arising out of your use of the software and service, and any third party services or products remains solely with you, to the maximum extent permitted by law. • YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE CANCELLATION OF YOUR ACCOUNT WITH THE APLLICATION. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS AGREEMENT, INCLUDING LOST PROFITS, ONWARD JOURNEY, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED, WHETHER IN CONTRACT OR IN TORT, INCLUDING NEGLIGENCE, EVEN IF WE HAVE BEEN INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. • THE COMPANY SHALL NOT REFUND ANY MONIES PAID AS AGENCY FEES, USERS FEES OR SERVICE PROVIDERS FEES PAID IN CONNECTION OF ANY SERVICE. PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR THE BEHAVIOUR, ACTIONS OR INACTIONS OF SERVICE PROVIDERS, WHICH YOU MAY USE (THROUGH the VACANZAH SYSTEMS OR OTHERWISE). ANY CONTRACT FOR THE PROVISION OF SERVICES IS BETWEEN YOU AND THE SERVICE PROVIDER AND NOT US AND WE SIMPLY PROVIDE A PLATFORM TO FACILITATE SERVICE PROVIDER AND CUSTOMER CONNECTIONS/TRANSACTIONS. 8. Service Provider(s) • The Company offers a platform for all types of businesses to create loyalty programs and validate payments on behalf of all users. • The Service Providers shall avail their Services by uploading all the required information in the relevant systems. • The service Provider will at all times register within the Vacanzah System, and record all member transactions within the application. • The service provider shall remit the 10% commission on product related sales and 15% on service-related purchases made by members validated in the system, unless the commission is otherwise negotiated, and signed on a physical contract and approved by Vacanzah Management. • All commissions should be remitted within seven days, most preferably within 24hours to allow the cashbacks to be remitted to the customer. The system automatically registers all sales done and this automatically stands as an invoice from Vacanzah which the commissions should be remitted within seven days. • The service provider shall honor all discounts and freebies offered within the Vacanzah System to users and for the entire one-year period even in case of termination they have to honor their obligation to users. • The terms and conditions stated above can change on a case-to-case basis and within the territories of operation. 9. Personal User(s) YOU • You shall be bound by the terms of this agreement as long as you are signed up on the any of the Vacanzah Systems. In case you do not agree with or not wish to be bound you are to delete your account from the system. • Your account shall attract a membership fee of US Dollars one (USD.1) each month as long as your account is running from the 5 th of March 2025. • You shall be entitled to cashbacks ranging from 0.5%-10% depending with the type of service provider and the commissions offered by the service provider. • You are at liberty to advise how you wish to redeem your cashbacks. Different programs have been created and new ones will be formulated to allow you pay for goods and services. • Incase you have been signed up by a service provider who has privilege marketing rights, then you may only redeem your cashbacks at their store unless you choose to purchase a privilege membership that entitles you to convert your cashback into cash delivered to you either through mobile money or to your bank account. • The monthly fee running from the 5 th of March 2025 will always be deducted from your cashbacks before any disbursements are made. • Incase the cashbacks cannot equate USD.1 then the fee will accumulate on a monthly basis and will be deducted the day the amount is sufficient. • Additional services and privileges such as monthly statements, magazines etc. may attract an additional fee. • You accept that Vacanzah has the right to adjust these rates and charges as it feels and deems fit without any consultation to you. 10. Payment • The Company accepts payments in Dollar currency converted as per the exchange rate to the local currency unless otherwise permitted. The accepted modes of payment are: M-Pesa MTN Mobile Money TIGO AIRTEL Bank transfer Through the Dingah Systems payment options within the applications. All payments shall be received from the Customer by the Company on behalf of the Service Provider(s) and once received the company shall transmit the payment to the Service Provider(s) within seven days (7 days) of receipt of the payments less the commission rate or otherwise agreed the amount payable to the Service provider. 11. Privacy and Security • We will take every reasonable steps not to share any of trip details, Registration Data provided to US by You, except as required under any Applicable Law, or to the limited extent necessary for Us to implement any booking instructions We receive from You. Please read Our privacy policy for further details regarding the use of Your Registration Data. We will bear no liability for the consequences in any event where Your Registration Data has been willingly or inadvertently shared by You with any third party. • You acknowledge that the information made available by You on the Application, including location data, may be accessible to certain other users of the Application. • You hereby expressly accept to receive communications from Us through Your registered phone number and/or E-mail ID. You consent to be contacted by Us via phone calls / E-mail or SMS notifications. You agree that any communication so received by You from Us will not amount to spam or unsolicited communication. • You are solely responsible for maintaining the confidentiality of Your Registration Data and will be liable for all activities and transactions that occur through Your Account and the Application, whether initiated by You or any third party. DO NOT share your password and other details of the Account with any third party. Your Account is non-transferable and is not capable of being sold to a third party. We shall not be liable for any loss that You may incur as a result of someone else using Your password or Account, either with or without Your knowledge. • It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Application and that You may be involuntarily exposed to such offensive and obscene materials. It is also possible for others to obtain personal information about You on the public forum due to Your use of the Application, and that the recipient may use such information to harass or injure You. We do not approve of such unauthorized uses, but by using the Application You acknowledge and agree that We shall not be responsible for the use of any personal information that You publicly disclose or share with others on the Application. PLEASE CAREFULLY SELECT THE TYPE OF INFORMATION THAT YOU PUBLICLY DISCLOSE OR SHARE WITH OTHERS ON THE APPLICATION, OR FROM THE APPLICATION ON OTHER SOCIAL PLATFORMS. 12. Notices and Communication Any notice or notification in relation to these Terms of Use which You wish to make to Us must be made in writing to: Attn: CUSTOMER CARE, VACANZAH LIMITED E-mail: info@vacanzah.com. • All Your communication with Us will be of a professional nature only. You will not contact Us to harass, intimidate or threaten any person, or to promote any cause, which You may support. • You will be subject to Our Terms of Use and privacy policy 13. Force Majeure We shall not be liable for any failure to perform any obligations under these Terms of Use, if the performance is prevented, hindered or delayed by a Force Majeure event and in such case its obligations shall be suspended for so long as the Force Majeure Event continues. • For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to any cause beyond the reasonable control of the Company, such as our systems malfunctioning, server downtime, server being hacked or server deletion, court cases or government involvement halting our operations, accidents, act of God and any other circumstances that amount to FORCE MAJEURE. 14. Waiver Any delay, omission or failure on the part of the Company in enforcing these Terms of Use does not constitute a waiver of any rights or provisions contained herein. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions. Any claim in relation to Services or Terms of Use should be filed with the Company within Three (3) months from when the cause of action arose. Any claims filed beyond this is/are time- barred. 15. Revision of Terms of Use The Company reserves the right to change any of the Terms of Use or any policies or guidelines governing the Application or Services, at any time and at the Company’s sole discretion. Any changes will be effective upon posting of the revisions on the Application and We may send You an automated e-mail to Your Original E-mail ID informing about the changes made. • Unless otherwise specified by Us, revisions will take effect automatically and be binding from the day they are posted on the Application. By continuing to access or use Services, you will be deemed to have agreed to accept and be bound by such revised Terms of Use. If You do not agree to the revised Terms of Use, you should discontinue accessing Our Application or using Our Services immediately. • We reserve the right, at Our sole discretion, to change, modify, add or remove portions of these Terms of Use, at any time without any prior written notice to You. It is Your responsibility to review these Terms of Use periodically for updates / changes. Your continued use of the Application following the posting of changes will mean that You accept and agree to the revisions. As long as You comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use the Application. 16. Grievance Resolution Policy If You are not satisfied with the quality of Service(s) offered or have any other complaints or grievance, please contact Our customer care at info@vacanzah.com 17. Severability In the event any part of these Terms of Use is determined to be invalid or unenforceable pursuant to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these Terms of Use will continue in effect. 18. Pre-Payment, Cancellation, No-show and Fine Print By making a Trip Reservation with a Service Provider, you accept and agree to the relevant cancellation and no-show policy of that Service Provider, and to any additional (delivery) terms and conditions of the Service Provider that may apply to your Trip (including the fine print of the Service Provider made available on our Platform and the relevant house rules of the Service Provider), including for services rendered and/or products offered by the Service Provider. The relevant (delivery/purchase/use/carrier) terms and conditions of a Service Provider can be obtained with the relevant Service Provider. The general cancellation and no-show policy of each Service Provider is made available on our Platform on the Service Provider information pages, during the reservation procedure and in the confirmation email or ticket (if applicable). Please note that certain rates, fees or special offers are not eligible for cancellation, refund or change. Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or charged cancellation. Please check the (reservation) details of your product or service of choice thoroughly for any such conditions prior to making your reservation. Please note that a Trip Reservation which requires down payment or (wholly or partly) prepayment may be cancelled (without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot be collected in full on the relevant due or payment date in accordance with the relevant payment policy of the Service Provider and the reservation. Cancellation and prepayment policies may vary per segment, product, or service of each Trip. Please carefully read the fine print (below the Trip types or at the bottom of each Service Provider page on our Platform) and important information in your reservation confirmation for additional policies as may be applied by the Service Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are for your own risk and account and you shall not be entitled to any refund of any (non- refundable) prepaid amount unless the Service Provider agrees or allows otherwise under its (pre)payment and cancellation policy. If you wish to review, adjust or cancel your Trip Reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancellation in accordance with the Service Provider's cancellation, (pre)payment and no-show policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully prior to making your reservation and remember to make further payments on time as may be required for the relevant reservation. If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure to (timely/promptly) communicate this with the Company or Service Provider or so they know when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show fee. Our customer service department can help you if needed with informing the Service Provider. The Company does not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee by the Service Provider. 19. Governing Law and Dispute Resolution • Any dispute, controversy or claim arising out of or relating to these Terms of Use or the validity, interpretation, breach or termination thereof (“Dispute”), including claims seeking redress or asserting rights under the Applicable Law shall be amicably settled through mutual consultation and escalation at such offices of the Company as the Company may designate. If the Dispute is not settled amicably as aforesaid within a period of 14 (Fourteen) calendar days, the matter would be referred to arbitration in accordance with the provisions of the Arbitration Act of Kenya. Arbitration shall be presided over by a sole arbitrator mutually appointed by Us and the Customer and/or Service Provider. • The arbitration proceedings shall be conducted in the English language. The venue for the arbitration proceedings shall be Nairobi. • These Terms of Use shall be governed by and construed in accordance with the laws of Kenya and You agree and undertake that any controversy or claim arising out of or relating to these Terms of Use will be adjudicated exclusively before a competent court in Nairobi Kenya only. These terms and conditions were last updated on the 5 th Day of March 2025.