VACANZAH SYSTEM
Terms of Use
This electronic record represents a legal document that serves as our Terms of Use and it governs
the legal terms of our application, sub-domains, and any associated web-based and mobile
applications (collectively, "Website" or “Application”), as owned and operated by VACANZAH
LIMITED, as well as the subsequently acquired reservation services (hereinafter referred to as
"the Service"), accessed through our Application. Any physical or digital signatures are therefore
not required.
By continuing usage of the Application, you hereby expressly consent to be bound by these
Terms of Use and access of the Application and you willingly accept any future amendments and
additions to this Agreement, without any specific notice to you, as may be published from time
to time at [www.dingahhomes.com], www.vacanzah.com or otherwise through the Application.
In the event you do not accept any of the Terms of Use contained herein, then please do not use
this Application or offer any of the Services provided by this application.
PLEASE READ THESE USER TERMS CAREFULLY BEFORE DOWNLOADING OUR
APPLICATION AND/OR USING OUR WEBSITE.
Pursuant to your compliance with these Terms of Use, Vacanzah Limited grants you a limited,
revocable, non-exclusive, non-transferrable, no sublicensable license to: (a) access and use the
Application(s) on your personal device(s) solely in connection with your use of the Services; and
(b) access and use any content, information and any related materials that may be availed or
offered through the Services, in each case solely for your personal, non-commercial use.
Any rights not expressly granted herein are reserved by Vacanzah Limited and it’s
APPLICATION’s licensors.
General Terms and Conditions:
The Services constitute an electronic platform that allows users of Vacanzah website provided
as part of the Services to organize and schedule, real estate services and hotel listing and
reservations under Dingah Homes, business loyalty management system under Vacanzah and
transportation services with independent third party service providers of such services, including
independent third party transportation providers and independent third party logistics providers
through Dingah Motors website.
The Services are made available solely for your personal, non-commercial use.
YOU ACKNOWLEDGE THAT VACANZAH DOES NOT PROVIDE TRANSPORTATION
OR LOGISTICS SERVICES OR FUNCTION AS A TRANSPORTATION CARRIER OR
TAXI COMPANY AND THAT ALL SUCH TRANSPORTATION OR LOGISTICS
SERVICES ARE PROVIDED BY INDEPENDENT THIRD PARTY CONTRACTORS AND
SERVICE PROVIDERS WHO ARE NOT EMPLOYED BY VACANZAH LIMITED;
YOU ACKNOWLEDGE THAT VACANZAH LIMITED DOES NOT OWN ANY
ACCOMODATION FACILITY OR PROVIDE SUCH SERVICE, BUT PROVIDE A
SERVICE ON COMMISSION BASIS LINKING THE CLIENT TO THE HOTELS OR
HOMES UNDER OUR HOLIDAY HOMES PLATFORM.
YOU ACKNOWLEDGE THAT VACANZAH LIMITED DOES NOT OPERATE THE
BUSINESSES THAT PROVIDE THE DISCOUNTS AND FREEBIES BUT ONLY
COMMUNICATE TO CUSTOMERS WHAT HAS BEEN PROPOSED BY THESE
BUSINESSES UNDER OUR VACANZAH PLATFORM.
YOU ACKNOWLEDGE THAT VACANZAH LIMITED HAS NOT EMPLOYED THE
AGENTS WHO HAVE SUBSCRIBED TO BE AGENTS IN ITS SYSTEM, AND THEY ARE
SORELY INDEPENDENT AGENTS AND ANY ACTIONS CARRIED OUT BY THEM,
VACANZAH LIMITED WILL NOT BE LIABLE FOR THEIR ACTIONS.
AND/OR VACANZAH LIMITED WILL NOT BEAR ANY RESPONSIBILITY OR
LIABILITY ARISING OUT OF ANY SERVICES PROVIDED TO YOU BY SUCH THIRD
PARTIES.
1. Définitions
All of the defined and capitalized terms in these terms of use will have the meaning assigned to
them here below:
“Account” refers to the account created by the Customer on the Application to become the
member Of Vacanzah.
“Applicable Laws” shall mean and include all applicable statutes, enactments, acts of legislature
or parliament, laws, ordinances, rules, by-laws, regulations, notifications, guidelines, policies,
directions, directives and orders of any governmental authority, tribunal, board, or a court of
Rwanda.
“Application” shall mean the systems developed by Vacanzah Limited, being
www.dingahhomes.com, www.vacanzah.com, www.dingahmotors.com .
“Authorized Service Provider” shall mean and include such third party individuals and Service
Providers who hold valid accounts within the system to provide services.
"Customer/ You" means a person who has agreed to our terms and conditions and has an
Account on the Application and is a consumer of the services.
“COMPANY/ We/ Our/ Us” means VACANZAH LIMITED, a company registered under the
Companies Act of Rwanda.
“VACANZAH SYSTEMS” means www.dingahhomes.com, www.vacanzah.com,
www.dingahmotors.com .
“Original ID” shall mean Your current National Identification Card Number or Passport Number,
an active and valid email id, your telephone number including mobile number and your postal
address or physical location the same being registered with Us by You for using and accessing
any of the systems.
“Registration Data” shall mean and may include the present, valid, true and accurate name,
Original ID, Email ID, telephone number age and such other information as may be required by
VACANZAH SYSTEMS from time to time, provided by the Customer at the time of registration
on the Application.
“Ride” shall mean the travel in the Vehicle by the Customer from the Pick Up point to the Drop
point, facilitated through the Application.
“Service(s)” means real estate services, logistics, reservations and marketing.
“Service Provider(s)” shall mean a Service Provider or third party being an Authorized business
offering services or products through the Vacanzah Systems.
“VACANZAH LIMITED” means the legal entity who own the proprietary information in the
application.
"You", “Your or “Yourself” shall mean reference to the Customer accessing the Application and
your Email address, telephone number and location the same being registered with Us by You
for using and accessing the VACANZAH Systems.
2. Legal Compliance
• You agree to comply with all applicable domestic and international laws, statutes,
ordinances, and regulations regarding your use of our Applications.
• The Company reserves the right to investigate complaints or reported violations of our Terms
of Use and to take any action we deem appropriate, including but not limited to canceling
your Account, reporting any suspected unlawful activity to law enforcement officials,
regulators, or other third parties and disclosing any information necessary or appropriate to
such persons or entities relating to your profile, email addresses, usage history, posted
materials, IP addresses and traffic information, as allowed under our Privacy Policy.
3. Eligibility
You will be "Eligible" to use the Services only when You meet all of the following
conditions:
• You have attained at least 18 (eighteen) years of age.
• You are competent to enter into a contract under the Applicable Laws.
• You have a valid registered mobile number
• You agree to comply with our terms and conditions of use.
• You agree to register payment in full by one of Vacanzah Limited accepted means of
payment for any services provided by any Service Providers connected to you through
the VACANZAH SYSTEMS;
• If You are not Eligible, please immediately abandon any and all attempts to register with
Us or use Our Services.
• You acknowledge that We rely completely on the information provided by You and We
shall not be held liable if You or anyone who uses Your Account to access the Services
on the Application is not Eligible to use the same.
• You promise that all information and details provided by You to Us are true, accurate and
up-to-date in all respects and at all times.
• You will not use the Application for any unlawful purpose; in any way that interrupts,
damages, impairs or renders Vacanzah Limited less efficient; to transfer files that contain
viruses, trojans or other harmful programs; to access or attempt to access the accounts of
other users or to penetrate or attempt to penetrate any security measures; to disseminate
any content which is defamatory, obscene, or may have the effect of being harassing,
threatening or abusive to an individual or group of individuals on the basis of religion,
gender, sexual orientation, race, ethnicity, age or disability or otherwise; to advertise,
promote, or conduct research for third party or your own products or services.
• You will refrain from doing anything which we reasonably believe to be disreputable or
capable of damaging our reputation.
• You will treat Service Provider(s) introduced to you through Vacanzah Systems with
respect and not to cause damage to their business.
4. Intellectual Property
• The Company alone (and its licensors, where applicable) shall reserve all right, title and
interest, including all related intellectual property rights, in and to the Application and
any suggestions, ideas, enhancement requests, feedback, recommendations or other
information provided by You or any other party relating to the Software or the Service.
• The Application may contain our service marks or trademarks as well as those of our
affiliates or other companies, in the form of words, graphics, and logos. Your use of the
Application does not constitute any right or license for you to use such service
marks/trademarks, without the prior written permission of the corresponding service
mark/trademark owner.
• The Application is also protected under international copyright laws. The copying,
redistribution, use or publication by You of any portion of the Application is
strictly prohibited.
• Your use of the Dingah Systems does not grant you ownership rights of any kind in the
Application.
5. Third Party Relations
• The Application may contain links to third party websites. These links are provided
solely as a convenience to you. By linking to these websites, we do not create or have an
affiliation with, or sponsor such third-party websites. The inclusion of links within our
Website does not constitute any endorsement, guarantee, warranty, or recommendation
of such third party websites. The Company has no control over the legal documents and
privacy practices of third party websites; as such, Your access of any such third party
websites is at your own risk.
• During use of the Application and Service, you may enter into correspondence with,
purchase goods and/or services from, or participate in promotions of aforementioned
third party service providers, advertisers or sponsors showing their goods and/or services
through the Application. Any such activity, and any terms, conditions, warranties or
representations associated with such activity, is solely between You and the applicable
third-party. The Company and its licensors shall have no liability, obligation or
responsibility for any such correspondence, purchase, transaction or promotion between
you and any such third-party.
• The Company provides the Application and Service to you pursuant to the terms and
conditions of this Agreement. You recognize, however, that certain third-party providers
of goods and/or services may require your agreement to additional or different terms and
conditions prior to your use of or access to such goods or services, and the Company
disclaims any and all responsibility or liability arising from such agreements between
you and the third party providers.
• The Company may rely on third party advertising and marketing supplied through the
Account or Service and other mechanisms. By agreeing to these terms and conditions
you agree to receive such advertising and marketing. If you do not want to receive such
advertising you should notify us in writing. The Company may compile and release
information regarding you and your use of the Application or Service on an anonymous
basis as part of a customer profile or similar report or analysis. You agree that it is your
responsibility to take reasonable precautions in all actions and interactions with any third
party you interact with through the Service.
6. Indemnification
By entering into this Agreement and using the Application or Service, you agree that you shall
defend, indemnify and hold the Company, its licensors and each such party's parent
organizations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and
agents harmless from and against any and all claims, costs, damages, losses, liabilities and
expenses (including legal fees and costs) arising out of or in connection with:
• your violation or breach of any term of this Agreement or any applicable law or
regulation, whether or not referenced herein;
• your violation of any rights of any third party, including Service Providers arranged via
the Service or Application, or;
• your use or misuse of the Software or Service.
7. Disclaimers
• The company makes no representation, warranty, or guaranty as to the reliability,
timeliness, quality, suitability, availability, accuracy or completeness of the Service or
Application.
• The company does not represent or warrant that:
I. the use of the Service or Application will be secure, timely, uninterrupted
or error-free or operate in combination with any other hardware, software,
system or data;
II. the Service or Application will meet your requirements or expectations;
III. any stored data will be accurate or reliable;
IV. the quality of any products, services, information, or other material
purchased or obtained by you through the Service will meet your
requirements or expectations.
V. errors or defects in the Service or Application will be corrected, or
VI. the Service or the server(s) that make the service available are free of
viruses or other harmful components.
• The Service and Application is provided to you strictly on an "as is" basis. All conditions,
representations and warranties, whether express, implied, statutory or otherwise, including,
without limitation, any implied warranty of merchantability, fitness for a particular purpose,
or non-infringement of third party rights, are hereby disclaimed to the maximum extent
permitted by applicable law by the Company.
• The Company makes no representation, warranty, or guaranty as to the reliability, safety,
timeliness, quality, suitability or availability of any services, products or goods obtained by
third parties through the use of the Service or Application.
• You acknowledge and agree that the entire risk arising out of your use of the software and
service, and any third party services or products remains solely with you, to the maximum
extent permitted by law.
• YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY DISPUTES WITH US IS THE
CANCELLATION OF YOUR ACCOUNT WITH THE APLLICATION. IN NO EVENT
SHALL THE COMPANY BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT
OR CONSEQUENTIAL DAMAGES OF ANY KIND IN CONNECTION WITH THIS
AGREEMENT, INCLUDING LOST PROFITS, ONWARD JOURNEY, PERSONAL
INJURY, OR PROPERTY DAMAGE RELATED, WHETHER IN CONTRACT OR IN
TORT, INCLUDING NEGLIGENCE, EVEN IF WE HAVE BEEN INFORMED IN
ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES.
• THE COMPANY SHALL NOT REFUND ANY MONIES PAID AS AGENCY FEES,
USERS FEES OR SERVICE PROVIDERS FEES PAID IN CONNECTION OF ANY
SERVICE.
PLEASE NOTE THAT WE ARE NOT RESPONSIBLE FOR THE BEHAVIOUR, ACTIONS
OR INACTIONS OF SERVICE PROVIDERS, WHICH YOU MAY USE (THROUGH the
VACANZAH SYSTEMS OR OTHERWISE). ANY CONTRACT FOR THE PROVISION OF
SERVICES IS BETWEEN YOU AND THE SERVICE PROVIDER AND NOT US AND WE
SIMPLY PROVIDE A PLATFORM TO FACILITATE SERVICE PROVIDER AND
CUSTOMER CONNECTIONS/TRANSACTIONS.
8. Service Provider(s)
• The Company offers a platform for all types of businesses to create loyalty programs and
validate payments on behalf of all users.
• The Service Providers shall avail their Services by uploading all the required information in
the relevant systems.
• The service Provider will at all times register within the Vacanzah System, and record all
member transactions within the application.
• The service provider shall remit the 10% commission on product related sales and 15% on
service-related purchases made by members validated in the system, unless the commission
is otherwise negotiated, and signed on a physical contract and approved by Vacanzah
Management.
• All commissions should be remitted within seven days, most preferably within 24hours to
allow the cashbacks to be remitted to the customer. The system automatically registers all
sales done and this automatically stands as an invoice from Vacanzah which the commissions
should be remitted within seven days.
• The service provider shall honor all discounts and freebies offered within the Vacanzah
System to users and for the entire one-year period even in case of termination they have to
honor their obligation to users.
• The terms and conditions stated above can change on a case-to-case basis and within the
territories of operation.
9. Personal User(s) YOU
• You shall be bound by the terms of this agreement as long as you are signed up on
the any of the Vacanzah Systems. In case you do not agree with or not wish to be
bound you are to delete your account from the system.
• Your account shall attract a membership fee of US Dollars one (USD.1) each
month as long as your account is running from the 5
th of March 2025.
• You shall be entitled to cashbacks ranging from 0.5%-10% depending with the
type of service provider and the commissions offered by the service provider.
• You are at liberty to advise how you wish to redeem your cashbacks. Different
programs have been created and new ones will be formulated to allow you pay for
goods and services.
• Incase you have been signed up by a service provider who has privilege marketing
rights, then you may only redeem your cashbacks at their store unless you choose
to purchase a privilege membership that entitles you to convert your cashback into
cash delivered to you either through mobile money or to your bank account.
• The monthly fee running from the 5
th of March 2025 will always be deducted from
your cashbacks before any disbursements are made.
• Incase the cashbacks cannot equate USD.1 then the fee will accumulate on a
monthly basis and will be deducted the day the amount is sufficient.
• Additional services and privileges such as monthly statements, magazines etc. may
attract an additional fee.
• You accept that Vacanzah has the right to adjust these rates and charges as it feels
and deems fit without any consultation to you.
10. Payment
• The Company accepts payments in Dollar currency converted as per the exchange
rate to the local currency unless otherwise permitted.
The accepted modes of payment are:
M-Pesa
MTN Mobile Money
TIGO
AIRTEL
Bank transfer
Through the Dingah Systems payment options within the applications.
All payments shall be received from the Customer by the Company on behalf of the
Service Provider(s) and once received the company shall transmit the payment to the
Service Provider(s) within seven days (7 days) of receipt of the payments less the
commission rate or otherwise agreed the amount payable to the Service provider.
11. Privacy and Security
• We will take every reasonable steps not to share any of trip details, Registration
Data provided to US by You, except as required under any Applicable Law, or to
the limited extent necessary for Us to implement any booking instructions We
receive from You. Please read Our privacy policy for further details regarding the
use of Your Registration Data. We will bear no liability for the consequences in
any event where Your Registration Data has been willingly or
inadvertently shared by You with any third party.
• You acknowledge that the information made available by You on the Application,
including location data, may be accessible to certain other users of the
Application.
• You hereby expressly accept to receive communications from Us through Your
registered phone number and/or E-mail ID. You consent to be contacted by Us via
phone calls / E-mail or SMS notifications. You agree that any communication so
received by You from Us will not amount to spam or unsolicited communication.
• You are solely responsible for maintaining the confidentiality of Your
Registration Data and will be liable for all activities and transactions that occur
through Your Account and the Application, whether initiated by You or any third
party. DO NOT share your password and other details of the Account with any
third party. Your Account is non-transferable and is not capable of being sold to a
third party. We shall not be liable for any loss that You may incur as a result of
someone else using Your password or Account, either with or without Your
knowledge.
• It is possible that other users (including unauthorized users or “hackers”) may post
or transmit offensive or obscene materials on the Application and that You may
be involuntarily exposed to such offensive and obscene materials. It is also
possible for others to obtain personal information about You on the public forum
due to Your use of the Application, and that the recipient may use such
information to harass or injure You. We do not approve of such unauthorized
uses, but by using the Application You acknowledge and agree that We shall not
be responsible for the use of any personal information that You publicly disclose
or share with others on the Application.
PLEASE CAREFULLY SELECT THE TYPE OF INFORMATION THAT YOU PUBLICLY
DISCLOSE OR SHARE WITH OTHERS ON THE APPLICATION, OR FROM THE
APPLICATION ON OTHER SOCIAL PLATFORMS.
12. Notices and Communication
Any notice or notification in relation to these Terms of Use which You wish to make to Us
must be made in writing to: Attn: CUSTOMER CARE, VACANZAH LIMITED E-mail:
info@vacanzah.com.
• All Your communication with Us will be of a professional nature only. You will not
contact Us to harass, intimidate or threaten any person, or to promote any cause, which
You may support.
• You will be subject to Our Terms of Use and privacy policy
13. Force Majeure
We shall not be liable for any failure to perform any obligations under these Terms of
Use, if the performance is prevented, hindered or delayed by a Force Majeure event and
in such case its obligations shall be suspended for so long as the Force Majeure Event
continues.
• For the Purpose of this clause “Force Majeure Event” shall mean any event arising due to
any cause beyond the reasonable control of the Company, such as our systems
malfunctioning, server downtime, server being hacked or server deletion, court cases or
government involvement halting our operations, accidents, act of God and any other
circumstances that amount to FORCE MAJEURE.
14. Waiver
Any delay, omission or failure on the part of the Company in enforcing these Terms of Use does
not constitute a waiver of any rights or provisions contained herein. A waiver on any one
occasion will not be construed as a bar or waiver of any rights or remedies on future occasions.
Any claim in relation to Services or Terms of Use should be filed with the Company within
Three (3) months from when the cause of action arose. Any claims filed beyond this is/are time-
barred.
15. Revision of Terms of Use
The Company reserves the right to change any of the Terms of Use or any policies or
guidelines governing the Application or Services, at any time and at the Company’s sole
discretion. Any changes will be effective upon posting of the revisions on the Application
and We may send You an automated e-mail to Your Original E-mail ID informing about
the changes made.
• Unless otherwise specified by Us, revisions will take effect automatically and be binding
from the day they are posted on the Application. By continuing to access or use Services,
you will be deemed to have agreed to accept and be bound by such revised Terms of Use.
If You do not agree to the revised Terms of Use, you should discontinue accessing Our
Application or using Our Services immediately.
• We reserve the right, at Our sole discretion, to change, modify, add or remove portions of
these Terms of Use, at any time without any prior written notice to You. It is Your
responsibility to review these Terms of Use periodically for updates / changes. Your
continued use of the Application following the posting of changes will mean that You
accept and agree to the revisions. As long as You comply with these Terms of Use, We
grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use
the Application.
16. Grievance Resolution Policy
If You are not satisfied with the quality of Service(s) offered or have any other complaints or
grievance, please contact Our customer care at info@vacanzah.com
17. Severability
In the event any part of these Terms of Use is determined to be invalid or unenforceable pursuant
to the Applicable Laws then the invalid or unenforceable provisions will be deemed superseded
by a valid, enforceable provision that most closely matches the intent of the original provision
and the remainder of these Terms of Use will continue in effect.
18. Pre-Payment, Cancellation, No-show and Fine Print
By making a Trip Reservation with a Service Provider, you accept and agree to the relevant
cancellation and no-show policy of that Service Provider, and to any additional (delivery) terms
and conditions of the Service Provider that may apply to your Trip (including the fine print of
the Service Provider made available on our Platform and the relevant house rules of the Service
Provider), including for services rendered and/or products offered by the Service Provider. The
relevant (delivery/purchase/use/carrier) terms and conditions of a Service Provider can be
obtained with the relevant Service Provider. The general cancellation and no-show policy of each
Service Provider is made available on our Platform on the Service Provider information pages,
during the reservation procedure and in the confirmation email or ticket (if applicable). Please
note that certain rates, fees or special offers are not eligible for cancellation, refund or change.
Applicable city/tourist tax may still be charged by the Trip Provider in the event of a no-show or
charged cancellation. Please check the (reservation) details of your product or service of choice
thoroughly for any such conditions prior to making your reservation. Please note that a Trip
Reservation which requires down payment or (wholly or partly) prepayment may be cancelled
(without a prior notice of default or warning) insofar the relevant (remaining) amount(s) cannot
be collected in full on the relevant due or payment date in accordance with the relevant payment
policy of the Service Provider and the reservation. Cancellation and prepayment policies may
vary per segment, product, or service of each Trip. Please carefully read the fine print (below the
Trip types or at the bottom of each Service Provider page on our Platform) and important
information in your reservation confirmation for additional policies as may be applied by the
Service Provider (e.g. in respect of age requirement, security deposit, non-cancellation/additional
supplements for group bookings, extra beds/no free breakfast, pets/cards accepted). Late
payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds
are for your own risk and account and you shall not be entitled to any refund of any (non-
refundable) prepaid amount unless the Service Provider agrees or allows otherwise under its
(pre)payment and cancellation policy.
If you wish to review, adjust or cancel your Trip Reservation, please revert to the confirmation
email and follow the instructions therein. Please note that you may be charged for your
cancellation in accordance with the Service Provider's cancellation, (pre)payment and no-show
policy or not be entitled to any repayment of any (pre)paid amount. We recommend that you
read the cancellation, (pre)payment and no-show policy of the accommodation provider carefully
prior to making your reservation and remember to make further payments on time as may be
required for the relevant reservation.
If you have a late or delayed arrival on the check-in date or only arrive the next day, make sure
to (timely/promptly) communicate this with the Company or Service Provider or so they know
when to expect you to avoid cancellation of your Trip (Reservation) or charge of the no-show
fee. Our customer service department can help you if needed with informing the Service
Provider. The Company does not accept any liability or responsibility for the consequences of
your delayed arrival or any cancellation or charged no-show fee by the Service Provider.
19. Governing Law and Dispute Resolution
• Any dispute, controversy or claim arising out of or relating to these Terms of Use
or the validity, interpretation, breach or termination thereof (“Dispute”), including
claims seeking redress or asserting rights under the Applicable Law shall be
amicably settled through mutual consultation and escalation at such offices of the
Company as the Company may designate. If the Dispute is not settled amicably as
aforesaid within a period of 14 (Fourteen) calendar days, the matter would be
referred to arbitration in accordance with the provisions of the Arbitration Act of
Kenya. Arbitration shall be presided over by a sole arbitrator mutually appointed
by Us and the Customer and/or Service Provider.
• The arbitration proceedings shall be conducted in the English language. The
venue for the arbitration proceedings shall be Nairobi.
• These Terms of Use shall be governed by and construed in accordance with the
laws of Kenya and You agree and undertake that any controversy or claim arising
out of or relating to these Terms of Use will be adjudicated exclusively before a
competent court in Nairobi Kenya only.
These terms and conditions were last updated on the 5
th Day of March 2025.